0800 Flyaway
287 Innes Road
Christchurch , Canterbury , 8052 New Zealand
0800 359292

Travel Help

Got a travel query? We're here to help! Whether you need to change your itinerary, extend your insurance, or the dog's eaten your airline ticket, don't panic - contact us.

Changing your flight ticket

As experienced travellers ourselves, we know that plans can change. Perhaps you’ve found your beach paradise and want to stay longer or you’ve found a new group of mates to travel with. Whatever the reason, you’ll find that many of our tickets can be amended so you get the most out of your trip. Find out if your ticket is changeable

Lost your flight ticket?

It happens to everyone - you have no idea where you put your ticket or you put it in such a safe place that you can't find it. No worries. Take a deep breath and relax. We'll do our best to help you out.

Reconfirming flights

We strongly recommend that you always contact the airline you are flying with 72 hours prior to your flight. Airlines can make schedule changes or even cancel your reservation (and possibly even reservations of onward flights) if you do not contact them to reconfirm prior to every flight. 

Getting a ticket refund

So your plans have changed and you want to see if you can get any cash back on your unused airfare? Ask us to see if your airfare is eligible.